FAQs

Frequently Asked Questions

Bookings

Can I book via email?

We are unable to accept bookings via email. However, you can book via our call centre, our mobile app and on our website.

Do you offer wedding guest transport?

You would need to email us with your request, and we will get back to you with our availability.

How can I book a taxi for 4+ people?

We have a limited number of minibuses available for up to 8 passengers. To avoid disappointment, please call our bookings team, who will advise availability and price.

Can you deliver shopping to my house?

We are happy to collect a passenger who wants to go shopping, wait and then bring them home. However, we are unable to offer a personal shopping facility.

Customers

Do you allow dogs on your taxis?

Our taxis will carry all pets as long as they are in a secure carrier. The only exception is assistance dogs.

Do you provide car seats?

By law, taxis are not required to have car seats fitted for babies and children. However, customers are welcome to provide and fit/remove their own in the taxi.

Will you transport bicycles?

Unfortunately, our taxis are not equipped to securely transport any large items such as bicycles.

Are you wheelchair-accessible?

Unfortunately not, although we are able to accommodate disabled passengers who use collapsible wheelchairs/walking aids.

Payment

Can I pay using credit/debit card?

Yes! You can either pay when you make a booking through our call centre, in the car via SMS at the end of the journey or by linking your card within the booking app on your mobile phone.

Do you provide VAT receipts?

Unless you have a corporate account, you will not have been charged VAT.

How do I refund a prepaid journey that was cancelled?

Please call the U-Ride office, where this can be arranged for you.

Why can’t I register my card on your website?

Unfortunately, our site doesn't have the facilities to make and store payments at this point. However, you are able to pay via card over the phone or in our app.

Lost Property

What do I do if I’ve left something in the taxi?

Should you have accidentally lost any of your belongings in one of our taxis, use our contact form on our enquiries page letting us know:

The address the taxi picked you up from
The number you used to book the taxi
A detailed description of what belongings you have lost

Once we have seen your message, we will do some investigating and let you know what we find.

Careers

How do I apply to become a driver for U-Ride?

Visit our enquiries page and fill in our handy form letting us know you are looking for work and we will get back to you with all of the details you will need to provide.