Last Updated: 20/09/2023

1. Introduction

1.1. These Terms and Conditions (the "Agreement") govern the use of taxi services provided by U-Ride Taxis Norwich (the "Company") to passengers (the "Passengers" or "You") within the Norwich, Norfolk area.
1.2. By requesting and using our taxi services, you agree to abide by and be bound by the terms and conditions outlined in this Agreement.

2. Booking and Usage

2.1. Passengers may book our services via phone, mobile app, or in person.
2.2. All bookings are subject to availability and confirmation.
2.3. Passengers must provide accurate and complete information during booking, including the destination, number of passengers, and any special requirements.
2.4. Passengers are responsible for ensuring they are ready at the specified pick-up location at the agreed-upon time.

3. Fare Calculation and Payment

3.1. The fare for each ride is determined by factors including distance, time, and any additional services requested.
3.2. Fare estimates provided prior to booking are non-binding and subject to change based on actual ride conditions.
3.3. Payment can be made via cash, credit/debit card, or other payment methods accepted by the Company.
3.4. Passengers are responsible for all costs incurred during the ride, including tolls, parking fees, and additional waiting time.

4. Cancellations and No-shows

4.1. Passengers can cancel a booking without charge up to [insert time period] before the scheduled pick-up time.
4.2. Late cancellations or no-shows may be subject to a cancellation fee.

5. Conduct and Safety

5.1. Passengers are expected to behave courteously and respectfully during the ride. Inappropriate behavior, including verbal or physical abuse, will not be tolerated.
5.2. Smoking, consumption of alcohol, and illegal activities are strictly prohibited inside the vehicles.
5.3. Passengers are required to wear seatbelts at all times, as per local traffic regulations.

6. Liability and Insurance

6.1. The Company is not responsible for any loss or damage to personal belongings left in the vehicle during or after the ride.
6.2. The Company maintains insurance coverage in compliance with local regulations. Passengers are encouraged to carry their own insurance for personal injuries or property damage.

7. Privacy Policy

7.1. The Company respects your privacy. Our Privacy Policy outlines how we collect, use, and protect your personal information. By using our services, you agree to our Privacy Policy.

8. Amendments and Termination

8.1. The Company reserves the right to amend these terms and conditions at any time, with or without notice.
8.2. The Company may terminate service to any Passenger who violates these terms and conditions or engages in unlawful behavior.

9. Governing Law and Jurisdiction

9.1. This Agreement is governed by and construed in accordance with the laws of [insert jurisdiction]. Any disputes arising from or related to this Agreement shall be subject to the exclusive jurisdiction of the courts in [insert jurisdiction].

10. Contact Information

10.1. For any inquiries or concerns regarding these Terms and Conditions, please contact us.