Last Updated: 20/09/2023

At U-Ride Taxis Norwich, your safety and well-being are our top priorities. We are committed to providing a safe and secure transportation experience for both our passengers and drivers. This page outlines our health and safety guidelines and procedures to ensure your peace of mind when you choose U-Ride Taxis Norwich for your transportation needs.

1. Vehicle Safety and Maintenance

1.1. Regular Vehicle Inspections: All vehicles in our fleet undergo frequent inspections to ensure they meet or exceed safety standards. This includes checks on brakes, lights, tires, and other essential components.
1.2. Maintenance Records: We maintain detailed records of vehicle maintenance and repairs. Our vehicles are serviced by certified mechanics to ensure they are in optimal condition.
1.3. Cleanliness: We uphold a high level of cleanliness inside our vehicles to create a hygienic environment for our passengers. All vehicles are regularly sanitized, paying special attention to high-touch areas.

2. Driver Training and Compliance

2.1. Licensed and Qualified Drivers: Every U-Ride Taxis Norwich driver holds the necessary licenses and permits required to operate a taxi in Norwich, Norfolk.
2.2. Defensive Driving: Our drivers receive ongoing training in defensive driving techniques to enhance their safety skills on the road.
2.3. Driver Health: We encourage our drivers to prioritize their health and well-being. Regular health assessments are performed, and we provide guidance for seeking medical attention when needed.
2.4. Background Checks: All potential drivers undergo thorough background checks to ensure passenger safety and security.

3. Passenger Safety

3.1. Vehicle Cleanliness: We maintain a strict cleanliness policy for our vehicles to prevent the spread of germs and diseases.
3.2. Child Safety: We provide appropriate child safety seats or booster seats for passengers traveling with children in accordance with local regulations.
3.3. Accessibility: We are committed to ensuring our vehicles are accessible for passengers with disabilities whenever required.

4. COVID-19 Safety Measures

4.1. Infection Control: We have implemented stringent measures to reduce the risk of COVID-19 transmission. Our vehicles are regularly sanitized, hand sanitizers are available, and both drivers and passengers are encouraged to wear face masks.
4.2. Physical Distancing: We encourage passengers to practice physical distancing within our vehicles where possible.

5. Security Measures

5.1. Security Cameras: For your safety and security, our vehicles are equipped with security cameras to deter unlawful behavior and provide evidence in case of incidents.
5.2. Driver Check-In: Our drivers are required to check in regularly, especially during late-night shifts, to ensure their safety.

6. Reporting and Response

6.1. Safety Concerns: We have established a system for drivers and passengers to report safety concerns, accidents, or incidents promptly.
6.2. Response Protocol: Our company has a response protocol in place for addressing reports and ensuring swift action when necessary.

7. Insurance Coverage

7.1. Adequate Coverage: We maintain comprehensive insurance coverage for our vehicles and drivers, including liability insurance.

8. Compliance with Local Regulations

8.1. We remain fully compliant with all local health and safety regulations, as well as taxi industry standards.

9. Employee Training

9.1. Our employees, including drivers and support staff, receive ongoing training and education on safety procedures, emergency response, and health protocols.

10. Customer Education

10.1. We educate our passengers on safety measures within our vehicles, such as seatbelt usage and vehicle occupancy limits.
At U-Ride Taxis Norwich, safety is not just a priority; it's our promise to you. We are dedicated to providing a safe, comfortable, and reliable transportation experience. If you have any questions or concerns about our health and safety practices, please feel free to contact us. Thank you for choosing U-Ride Taxis Norwich for your transportation needs