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We are unable to accept bookings via email, however, you can book via our call centre, our mobile app and on our website.

You would need to email us with your request and we will get back to you with our availability.

We have a limited number of minibuses available for up to 8 passengers. To avoid disappointment, please call our bookings team who will advise availability and price.

We are happy to collect a passenger who wants to go shopping, wait and then bring them home. However, we are unable to offer a personal shopping facility.


Our taxis will carry all pets as long as they are in a secure carrier. The only exception is assistance dogs.

By law, taxis are not required to have car seats fitted for babies and children. However, customers are welcome to provide and fit/remove their own in the taxi.

Unfortunately, our taxis are not equipped to securely transport any large items such as bicycles.

Unfortunately not, although we are able to accommodate disabled passengers who use collapsible wheelchairs/walking aids.


Yes! You can either pay when you make a booking through our call centre, in car via SMS at the end of the journey or by linking your card within the booking app on your mobile phone.

Unless you have a corporate account, you will not have been charged VAT.

Please call the U-Ride office where this can be arranged for you.

Unfortunately our site doesn't have the facilities to make and store payments at this point. However, you are able to pay via card over the phone or in our app.

Lost Property

Should you have accidentaly lost any of your belongings in one of our taxis, use our contact form on our enquiries page letting us know:

  • The adress the taxi picked you up from
  • The number you used to book the taxi
  • A detailed description of what belongings you have lost

Once we have seen your message we will do some investigating and let you know what we find.


Visit our enquiries page and fill in our handy form letting us know you are looking for work and we will get back to you with all of the details you will need to provide.